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Deglet Nour dates are famous and appreciated in France and around the world. Do the BPO and the production of customer service made in the wilaya of Algiers deserve the same reputation? For twelve years, Webhelp has believed in the country and its omnichannel Fennecs. It’s brave, picturesque. En-Contact jumped on a Transavia flight, equipped with a visa. Deglet Nour dates, among the best in the world, are not going to disappear from French stalls. Largely produced in the south of Algeria, the country exports only 5% of its production when Tunisia, a lesser producer, exports 52% of it. Saint-Flour, Diego Suarez, Tirana? Not all French-speaking telephone and omnichannel platforms are located in Reims, any more than in Morocco, the historic kingdom of nearshore BPO.
Tipaza and Noces ( Albert Camus), or perhaps an unknown film – Having twenty years in the Aures . A large nation in North Africa, the young country with 43 million inhabitants has strangely – and unlike some neighbors – not succeeded (not wanted?) in developing a significant BPO and call center sector. Webhelp, the European giant tried the adventure twelve years ago, we went there to try to answer Kuwait WhatsApp Number List a question: why the black gold that conversations constitute, now that speech analyticsmakes it possible to analyze them, is it not more exploited in Algiers, Oran, Mostaganem? Of all the Maghreb countries, Algeria, where excellent French is spoken, is the only one that has not seduced the champions of telesales, customer service or moderation who could have installed telephone platforms there.
Platform in Algeria”, a webhelpian adventure and not a Houellebecquian one. Algiers from the terrace of the Webhelp building – credit En-Contact (José Langlois) 12 years after installation. A conclusive experience Webhelp acted as a pioneer by setting up in Algeria twelve years ago. Today remains the only outsourcer in the country. The bet, daring at the time, was also obvious. For the record, the Moroccan team, seeking to recruit French-speaking ATB Directory collaborators, turned to Algeria. When they noticed the level of French, and other equally conclusive indicators. They said to themselves: there may be something to do,” says Gilles Guérin, big boss of the Webhelp Algeria center for five years. The latter explains that he adopted the country of fennec foxes and Ryad Mahrez from the moment he stepped out of the plane, on an evening in mid-December, in his shirt sleeves.