Within a few years, 100 percent of service interactions will involve AI. With the right AI, those interactions will translate into higher-quality service for everyone involv—not just customers, but agents, administrators, managers, and even executives. Zendesk AI is the world’s most comprehensive service solution for the AI era, and it’s the only AI solution built specifically for human connection most comprehensive .
Unlock the talent and capabilities of your staff
Zendesk Agent Copilot is the first proactive, AI-power assistant design specifically for customer service. When Copilot joins your team, all of your human agents perform better and know exactly what to say and do at every step of every interaction, thanks to Copilot’s proactive guidance. Other Copilot options require agents to search for information, putting the burden of asking c level executive list questions on the agents themselves.
But it’s time to stop thinking that human agents are the only option for satisfying customers and solving complex problems. Introducing Zendesk AI Agents , the most autonomous and agile bots in the industry. These AI agents are train on the highest-quality how to avoid spam filters: 17 tips that work (+ expert knowlge) CX dataset and back by data from over 18 billion CX-specific interactions, so they have the intelligence to navigate the unprictable turns of real-life conversations and resolve even the most most comprehensive complex interactions accurately, quickly, and gracefully.
With some customers already automating up
to 80 percent of their interactions, Zendesk AI Agents are design for autonomous resolution and are now available to all Zendesk customers. To get start, simply give your AI agent access to your Zendesk knowlge base. It’s that easy. No training requir.
Schuling has always been a Goldilocks problem: Too many human agents means high labor costs; too few means angry customers. With Zendesk’s new workforce aleart news management (WFM), you can prict exactly how many human agents you’ll ne and automatically schule—or reschule—them in real time bas on changes in volume or channel. WFM leverages AI to assess your historical ticket volume faster and more most comprehensive accurately than any human. You can see how much of that volume came from a specific channel, support tier, agent type, or any other category you use.
