Increasing productivity in a company: what does it depend on?
According to a Deloitte article , “Traditional productivity math tends to focus on rucing input and increasing output, but more […]
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Marketing Basics
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How to increase a company’s productive capacity with 3 tips?
A McKinsey study on business development and innovation selected a group of more than fifty companies that significantly outperformed their
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Types of learning in artificial intelligence and applications
You just ne to understand how AI works, how it applies to your business, and what kind of benefits it
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Introducing the world’s most comprehensive CX solution for the AI era
Within a few years, 100 percent of service interactions will involve AI. With the right AI, those interactions will translate
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Human-powered customer service: how to leverage AI to improve customer relationships
We’ve all experienced customer service that didn’t live up to our expectations. Unsatisfactory experiences are universal and negatively impact our
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Communicate, collaborate, connect: What I learned from my time as a Zendesk partner
Partnering with Zendesk chang everything for Tymeshift: we were able to access a broad customer base, which open doors to
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How to make customers fall in love? 5 tips for SMEs By Zendesk
Combining technology with hyper-personalization and building an emotional bond is the answer to how to attract and retain customers in
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7 sales trends for 2024
If you’re worried about how to sell more, you should also be thinking about how to sell better. We’re in
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Customer Service Tools: 10 Trends for 2024
This allows you to personalize your messages and create relevant offers that foster brand loyalty Customer Service . A McKinsey
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Self-service examples and why you should use them
But self-service isn’t just valuable to customers. According to the same report, companies that are effective in their proactive service
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Customer Experience Map: The 5 Stages Explained
Recreating the customer journey, also known as customer’s journey , involves creating a visual representation of the path a person
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7 Factors That Affect Productivity and How to Deal With Them
Spending time and energy on multiple systems just to get a clear view of your customer data is an internal
