If you’re worried about how to sell more, you should also be thinking about how to sell better. We’re in the era of intelligent experiences and generative AI, which brings great development potential for various industries and applications, including sales and CX sales trends .
According to Gartner’s “The Future of Sales” report , by 2025, 80% of B2B sales interactions will occur on digital channels . Understanding sales trends will help you prepare and have the necessary tools for this scenario.
Sales trends allow us to identify changes in demand and consumer preferences. They also help us to build an idea of what type of technology will be necessary to meet customer expectations in a new scenario.
Sales trends are patterns or forecasts of future
market movements based on a detailed analysis of historical customer behavior , industry developments, and economic, social, and political conditions. These trends make it possible to identify changes in consumer demand and preferences, as well as to anticipate possible fluctuations in sales due to external and internal factors.
According to Gartner analysis, the number of interactions between companies and customers will skyrocket over the next five telegram data years, leading to a breakdown in the traditional sales model.
Download the full report for free to understand why 70% of CX leaders plan to integrate generative AI into many of their touchpoints in the next two years.
Tactics for planning and preparing for pre-sales calls, as well as sales trends best practices to ensure productive dialogue with customers during virtual sales interactions.
Virtual training
Sales skills training and onboarding for the virtual sales environment: effective sales techniques in a remote environment.
Do you want to know how to sell seo and content marketing effectively more? Find out what a sales training plan contains in this guide .
3. AI-guided sales process
According to Gartner, within five years there will be no separation between the sales process , applications, data and analysis — artificial intelligence for sales will connect all of these stages.
In this sense, sales leaders will have to maximize the potential of AI-based solutions to organize the sales pipeline by:
solutions that reliably detect buyer intent signals
omnichannel customer is and what their expectations are . According to Accenture , social commerce represents a shift of power from marketers and brands to consumers and will continue to work through:
Voice technology is another sales trend that will drive e-commerce. The introduction of virtual assistants, such as Amazon Echo and Google Home, has opened up a new channel for e-commerce companies to sell and expand their business.
Seventy percent of people expect digital payments to overtake cash and cards by 2030, according to a 2016 survey by the Pew Research Center in the United States.
Furthermore, predictions indicate that several retailers want to offer cryptocurrency payments on their websites by 2024 with america email list the aim of expanding their customer base, improving customer experience, and potentially reducing transaction fees.
With Zendesk for Sales, your reps and sales agents access integrated sales trends tools that provide full context of a customer’s account, keeping them informed and enabling them to capitalize on opportunities.
