Customer satisfaction surveys. With digital customer satisfaction surveys. You can regularly check how happy your customers are with your products and service and. If they are dissatisfied, find out what is missing. The following applies Infographic on to customer satisfaction surveys. Of the answers you receive. Therefore, pay close attention to the wording of your questions and what they are aimed at. Be as precise as possible here. Of course, the same applies to your answer options. » Tip: Include a box for individual feedback with each question. Your customer can use this if they want, but they don’t have to. The advantage for you: You receive important information without jeopardizing the completion of the survey. By the way: Helpful tools for conducting customer satisfaction surveys are SurveyMonkey , easy feedback and LamaPoll .
The quality of your questions influences the quality
Usability Tests Eye tracking, card sorting, diary studies and more: What all of these methods have in common is involving users in the use of Singapore Email List a website or product and observing the test subjects in order to gain insights into their needs and expectations. Graphics with user-friendly website Is your site user-friendly? There are different methods you can use to find out. Depending on your budget and time, some methods make more sense than others. It is best to always clarify which ones are suitable and which are not with an expert who can give you serious advice. The following options are available: 1. Card Sorting » Time required: low » Costs: low During card sorting, test subjects create navigation structures or content the way they think they should be arranged.
The performance of both versions is then evaluated
The result is a structural view designed by the users. The user decisions and reasons should be recorded in a report in order to be able to serve the Vietnam WhatsApp Number List corresponding needs in the further design of the website or shop. 2. A-/B-Tests » Time required: low » Costs: low A/B testing aims to compare at least two versions (A and B) of a website or app to determine which version performs better. Users of a website are shown both versions at random – without them knowing about the test – meaning: version A is shown to some of the users, version B to the other part. based on various indicators, for example which version achieved the most clicks. By the way: You can find out more about A/B tests and their evaluation in Steffi’s blog post ” A/B tests: Why they are pointless – as long as you haven’t done your homework.
Leave a Reply